Returns and Exchanges
Online purchase returned must happen within 30 days of purchase and require an RA# to be received safely and correctly.
a) Products that are used and show any signs can not be returned or exchanged.
b) Shipping costs for the shipment on the original purchase will be charged prior to credit or refund. If the purchase was granted Free Shipping the cost will be calculated and applied against to the refund/credit on average is $80 per set of wheels in Canada.
c) If there are other discounts or credits applied to the purchase they will be adjusted against the refund/credit.
d) Return shipping is the responsibility of the customer and Loss or Damage is the customer responsibility when doing a Return Shipment. EnergyLab can provide a shipping label for the return and will be charged to your credit card prior to sending the return label.
e) Demo and Clearance wheels have active warranty but are considered Final Sale.
f) Any parts missing when Returned shipment will be noted with the Customer and adjusted off the refund/credit.